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Genome Browser contacts:
We maintain two public interactive mailing lists
(genome@soe.ucsc.edu
and genome-mirror@soe.ucsc.edu)
where you can post specific questions about the UCSC Genome Browser
software, database, genome assemblies, release cycles, and mirroring.
For more information on the genome-mirror mailing list, see the
Mirroring section below.
We also offer a third read-only mailing list reserved for project
announcements posted by our staff.
Prior to posting a question to the mailing list, please review
our technical support
guidelines or read
this
PLoS Comp Bio editorial.
Many questions have been answered before; we strongly encourage you to
search the archives before submitting a question to either list.
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Browse
the Genome mailing list archives (indexed by thread, subject, author and date).
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Browse
the Genome-announce mailing list archives (indexed by thread, subject, author and date).
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Post a question to the
genome@soe.ucsc.edu mailing list.
Messages sent to this address will be posted to the moderated genome
mailing list, which is also archived on a public Web-accessible
pipermail archive. This archive may be indexed by non-UCSC sites
such as Google. When including a link to a specific view of the browser
in your question, please remove the "hgsid" parameter and setting from
the URL as this can cause your personal settings to change unexpectedly.
We recommend taking a snapshot of your current browser view with our
Session tool and sending
a link to that session.
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Subscribe
to the Genome-announce mailing list (UCSC Genome Browser project
announcements only - low-volume list).
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Subscribe
to the Genome mailing list (interactive Genome Browser discussion forum -
high-volume list).
Reporting server problems:
Server errors or other problems accessing the UCSC Genome Browser or
BLAT server should be sent to
genome-www@soe.ucsc.edu.
Regular weekly maintenance of the Genome Browser database occurs on
Sunday afternoons between the hours of 2:00 - 3:00 p.m. Pacific Time.
Although we allocate an hour for this maintenance, the actual down time
is usually only a few minutes. Occasionally, additional
maintenance is scheduled by the School of Engineering. These
service interruptions are posted on the Genome Browser home page.
Commerical licensing:
Questions about commercial licensing of the Genome Browser should be
sent to
genome-www@soe.ucsc.edu.
For more information about licensing, see the Genome Browser
software licensing requirements.
Questions regarding commercial licensing of Blat should be directed to
kent@soe.ucsc.edu.
See the Kent Informatics web site for more information.
Mirroring:
The genome-mirror mailing list is
a forum to which licensed and non-commercial sites can post
questions about the setup and maintenance of Genome Browser mirrors.
Note that commercial use of the source code requires a
license.
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Post a mirror site inquiry:
genome-mirror@soe.ucsc.edu.
Messages sent to this address will be posted to the moderated
genome-mirror mailing list, which is archived on a public
Web-accessible pipermail archive. This archive may be indexed by
non-UCSC sites such as Google.
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Browse the Genome-mirror mailing list archives
(indexed by thread, subject, author and date).
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Subscribe
to the Genome-mirror mailing list (UCSC Genome Browser mirror site
questions and announcements only - low-volume list).
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Display a list of
mirror sites.
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Read procedures for
creating a mirror
site.
UCSC Genome Bioinformatics Group:
Center for
Biomolecular Science & Engineering
CBSE/ITI, 501D Engineering II Building
University of California, Santa Cruz
1156 High St., Santa Cruz, CA 95064
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